Shipping policy
At Purrs & Wags, we understand how excited you are to receive your pet’s new goodies! That’s why we strive to process and ship your orders as quickly as possible. Below, you’ll find all the details about our shipping process, delivery times, and policies.
Shipping Options and Costs
We offer a variety of shipping options to suit your needs:
Standard Shipping: 3-7 business days (free on orders over $50).
Expedited Shipping: 2-3 business days (additional fee applies).
Overnight Shipping: 1 business day (additional fee applies).
Shipping costs are calculated at checkout based on your location and the size/weight of your order.
Order Processing
Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s progress.
Delivery Areas
We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.
Delays and Tracking
While we do our best to ensure timely delivery, unforeseen circumstances like weather, carrier delays, or customs (if applicable) may impact delivery times.
If your package is delayed, please use the provided tracking number to check its status or contact the carrier directly.
Incorrect or Damaged Items
If your order arrives with incorrect or damaged items, please contact us immediately at [email protected]. We’ll work quickly to resolve the issue by sending a replacement or issuing a refund.
Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address or failed delivery attempts), we’ll contact you to arrange reshipment. Additional shipping fees may apply.
Holiday Shipping
During peak seasons (e.g., holidays), processing and delivery times may be longer than usual. We recommend placing your orders early to ensure timely delivery.
Questions?
If you have any questions about our shipping policy or need assistance with an order, please don’t hesitate to reach out:
📧 Email: [email protected]
Thank you for choosing Purrs & Wags! We appreciate your trust and look forward to delivering happiness to you and your furry friends.