Privacy policy
At Purrs & Wags, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us. By using our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, shipping/billing address, and payment details.
Account Information: Username, password, and preferences when you create an account.
Order Information: Details of your purchases, including products, prices, and transaction history.
Technical Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
Communications: Records of your interactions with us, including emails, chat logs, and customer support inquiries.
How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders.
To communicate with you about your account, orders, and inquiries.
To improve our website, products, and services.
To send promotional offers, newsletters, and updates (with your consent).
To prevent fraud and ensure the security of our website.
To comply with legal obligations and enforce our policies.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
Service Providers: Trusted partners who assist with payment processing, shipping, marketing, and website operations.
Legal Authorities: When required by law or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
Your Rights and Choices
You have the right to:
Access, update, or delete your personal information.
Opt out of marketing communications at any time.
Request a copy of the data we hold about you.
Withdraw consent for data processing (where applicable).
To exercise these rights, please contact us at [email protected].
Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect or store personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your data, please reach out to us:
📧 Email: [email protected]
Thank you for trusting Purrs & Wags with your information. We’re dedicated to protecting your privacy and providing a safe and enjoyable shopping experience for you and your pets!