Faq

At Purrs & Wags, we want to make your shopping experience as smooth as possible. Here are answers to some of the most common questions we receive:

Orders & Shipping

1. How long does shipping take?
We aim to process and ship orders within 1-2 business days. Delivery times vary depending on your location, but most orders arrive within 3-7 business days.

2. Do you offer international shipping?
Currently, we only ship within the United States. We’re working on expanding our reach, so stay tuned for updates!

3. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.

4. What if my order is damaged or incorrect?
We’re sorry for the inconvenience! Please contact us at [email protected] within 7 days of receiving your order, and we’ll gladly resolve the issue.

Returns & Exchanges

1. What is your return policy?
We offer a 30-day return policy for unused and unopened items. Please contact us for a return authorization and instructions.

2. How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days. You’ll receive a confirmation email once it’s completed.

Products

1. Are your products safe for all pets?
Yes! We carefully select products that meet high safety and quality standards. However, always check product descriptions for specific details, especially if your pet has allergies or special needs.

2. Do you carry organic or eco-friendly products?
Absolutely! We offer a range of organic, sustainable, and eco-friendly options. Look for the “Eco-Friendly” or “Organic” tags on our website.

Payments

1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

2. Is my payment information secure?
Yes, your security is our priority. We use industry-standard encryption to protect your personal and payment information.

Account & Website

1. How do I reset my password?
Click on “Forgot Password” on the login page, and we’ll send you a link to reset it.

2. Can I change or cancel my order after it’s placed?
We process orders quickly to ensure fast delivery, so changes or cancellations may not always be possible. Contact us immediately at [email protected], and we’ll do our best to assist.

Still Have Questions?

If you don’t see your question here, don’t hesitate to reach out! Our friendly customer support team is here to help.

📧 Email: [email protected]

Thank you for choosing Purrs & Wags – where your pet’s happiness is our mission!